Legal
Counsel-reviewed templates. Plain English where possible.
The text below states the operating principles Citehouse contracts are built around. Production agreements are signed under the definitive Master Services Agreement (MSA), Data Processing Addendum (DPA), and society pilot template, all of which are reviewed by outside counsel and shared on request.
[Counsel review pending] markers indicate sections that are awaiting a final pass. None of the language below replaces a signed agreement.
Privacy policy
Citehouse collects two categories of data: account information from customers and society partners, and per-call telemetry from agent traffic routed through the gateway.
Account information. Name, company, work email, and billing details. Used to operate the account and send service-related communications. Not sold. Not shared except with subprocessors listed in the DPA (Stripe for billing, Resend for transactional email, Supabase for storage).
Per-call telemetry. Each call through the gateway records a ledger entry with timestamp, calling customer, requested society and standard, tokens returned, latency, and a hash of the question for billing reconciliation. Question text is retained encrypted for 30 days for support and dispute resolution, then deleted.
Society analytics. Society partners receive aggregated usage analytics on their corpus: standard-level call counts, customer mix, retrieval-quality metrics. Individual end-user data is never shared with society partners; only aggregated agent-customer-level reporting.
Cookies and analytics. Citehouse uses Vercel Analytics for first-party traffic measurement. No third-party advertising trackers, no Google Analytics, no remarketing pixels.
Data subject rights. Subject to GDPR and CCPA, individuals may request access, correction, deletion, or portability of their personal data by emailing legal@citehouse.com. Citehouse responds within 30 days.
[Counsel review pending] — final cookie-banner copy and EU representative designation to be confirmed prior to public launch.
Terms of service
Use of the Citehouse Gateway is governed by the executed Master Services Agreement between Citehouse, Inc. and the customer organization. Where no MSA is in place, the standard online terms apply: per-call rates as published on the pricing page; metered billing through Stripe; monthly invoices payable net-15.
Acceptable use. The gateway may be called only by agents and tools operated by the contracting customer or its named subprocessors. Reselling raw retrieval results to third parties outside the customer's product is a material breach.
Service levels. Production customers receive a 99.5% gateway availability SLA, p95 latency ceiling per the active corpus, and SLA credits per the standard credit schedule.
Termination. Either party may terminate the standard MSA on 30 days' written notice, subject to honoring any unexpired prepaid term. Pilot agreements are terminable at any time by either party.
[Counsel review pending] — the long-form definitive terms replace this summary.
DMCA / takedown procedure
Citehouse hosts only content for which a society partner has signed a written license. If you believe content served through the gateway infringes a copyright you own or control, send a written notice to dmca@citehouse.com. Citehouse will acknowledge receipt within two business days and respond to a complete notice within 10 business days.
A complete DMCA notice includes:
- Identification of the copyrighted work claimed to be infringed.
- The specific standard, section, or passage in the gateway response, including the citation block returned (e.g.,
[ASME B31.3 §304.1.2]). - The complainant's name, address, telephone number, and email.
- A statement of good-faith belief that the use is unauthorized.
- A statement, under penalty of perjury, that the notice is accurate and the complainant is authorized to act on the copyright owner's behalf.
- The complainant's physical or electronic signature.
Citehouse's default action on a complete notice is to remove the contested passage from retrieval results pending resolution with the relevant society partner.
Rights warranty
Citehouse warrants to its builder customers that all content served through the gateway is licensed under a written agreement with the society of record, and that retrieval through the gateway does not require the customer to repaper rights with the underlying society.
Citehouse warrants faithful retrieval: passages returned by the gateway match the source corpus character-for-character, and every passage is paired with a canonical citation conforming to the society's preferred citation format.
[Counsel review pending] — warranty period and remedy language to be confirmed in the definitive MSA.
Indemnification standard
Citehouse indemnifies the customer against third-party intellectual property claims arising from the customer's use of content retrieved through the gateway, subject to the standard cap defined in the executed MSA. The standard cap is the greater of fees paid in the prior 12 months or the per-tier figure published on the pricing page (Tier 1: $250K; Tier 2: $1M; Tier 3: $2M).
Indemnification does not cover application-layer claims arising from how the customer's product uses the retrieved content; those remain the customer's responsibility under the customer's own E&O policy.
Society partners separately indemnify Citehouse against claims arising from the rights to the corpus they have licensed to Citehouse. Three parties, three warranties, no overlap.
[Counsel review pending] — final cap, carve-outs, and sub-processor flow-down to be confirmed in the definitive MSA.
DMCA notice template
Use the template below as the body of an email to dmca@citehouse.com. Replace bracketed fields and sign at the bottom.
To: dmca@citehouse.com Subject: DMCA notice — [your name / org] 1. Copyrighted work: Title: [title of the work] Owner: [legal owner] Registration / catalog ID (if any): [ID] 2. Material on the gateway: Citation block returned: [e.g. ASME B31.3 §304.1.2] Standard ID: [standard] Section: [section] Approximate date / time of retrieval (UTC): [timestamp] 3. Complainant contact: Name: [name] Address: [postal address] Telephone: [phone] Email: [email] 4. Good-faith statement: I have a good-faith belief that use of the material described above is not authorized by the copyright owner, its agent, or the law. 5. Accuracy statement: I swear, under penalty of perjury, that the information in this notice is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. Signature: ________________________ Printed name: [name] Date: [YYYY-MM-DD]